Information and Guidance Policy (CENTA)

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Purpose

This policy outlines how CENTA provides fair, accurate, and timely information and guidance to individuals and businesses engaging with our services.

 

Scope

Covers:

• Business support advice

• Workshops and events

• Digital content and materials

• One-to-one consultancy

 

Principles

CENTA is committed to:

• Delivering impartial, non-judgemental guidance

• Tailoring support to client needs

• Ensuring accuracy and relevance

• Maintaining confidentiality

 

Quality Standards

We will:

• Use qualified and experienced advisers

• Ensure guidance is based on up-to-date legislation and business practices

• Refer clients to appropriate external support when necessary

 

Accessibility

We aim to make our guidance accessible by:

• Providing clear, jargon-free information

• Offering support in various formats (email, phone, in-person, online)

• Making reasonable adjustments for disabilities or language needs

 

Confidentiality

All client conversations are treated as confidential and only shared internally or with partners with client consent or when legally required.

 

Client Responsibilities

Clients are expected to:

• Provide accurate and timely information

• Engage constructively with advice given

• Inform us of any changes that may affect the guidance provided

 

Feedback and Complaints

Clients may provide feedback or raise concerns by contacting us at info@centa.co.uk. Complaints are addressed in line with our Complaints Policy.

 

Review

This policy will be reviewed annually or in line with service developments.