Digital Business Support

Centa's Digital Business Support service offers expert, one-to-one advice to help small business owners make better use of digital technology — to build a stronger online presence, attract more customers, increase sales and improve the way their business operates.

How can Centa help my business?

Our experienced Digital Business Advisers offer one-to-one advice sessions delivered online, tailored to the needs of your business. The type of advice varies depending on what you need, and can include support to:

Build a strong online presence for your business
Maximise your website's search engine ranking (SEO)
Enhance your online marketing & social media
Utilise e-commerce and online payments
Improve your customer service
Use digital tools to improve efficiency, save time and money
Improve cyber-security, data storage and back-ups
Use AI tools to streamline your operations

You and your staff can also build your digital skills by accessing our full library of webinars and online tutorials.

How does it work?

1. Complete an Online Triage Form

Before your first session, you'll complete a short online form (5–7 minutes). This helps us understand where your business is digitally and what you most want to work on, so we can hit the ground running in your first session rather than spending time on basics.

2. Initial Digital Audit — £150

Your adviser will review your triage responses before the session, then spend one hour with you covering your priority areas. They will look at how your business is currently operating across:

Website content and SEO
Social media
Email marketing
E-commerce and online payments
Customer relationship management systems
Accounting and automation tools
Cyber security and data back-ups

Within five working days, your adviser will send you a written Digital Action Plan with three to five prioritised recommendations — a clear, practical roadmap rather than an overwhelming list of everything you could do.

3. Follow-up support sessions — £50 per session

Once you have your Digital Action Plan, you can book follow-up sessions to keep the momentum going. Each 30-minute session is focused on a single agreed topic — checking progress, tackling a specific challenge, or reviewing something you've been working on.

Clients who book follow-ups regularly — every four to six weeks — make the most consistent progress. Come prepared with a specific question or update and you'll get the most out of the session.

4. Webinars and tutorials — included

All clients have access to our full library of recorded webinars and tutorials. These are designed to complement your one-to-one sessions and are best used between appointments to build knowledge and momentum. Topics include:

Creating your 3-month Content Plan
Content Marketing
Developing your Digital Marketing Strategy
Writing for your Website
Email Marketing using MailChimp
Creating your Google Business Profile
Building Online Communities and Facebook Groups
Using LinkedIn to Connect with Customers and Prospects
Using Instagram to Showcase your Business
Using TikTok to Connect with New Audiences
Using Smart Video for Business
Cyber Security: Safeguarding your Business
Data Protection — Your Legal Obligations
Marketing and PR to Launch a New Product or Service
AI Tools for Business

Follow-Up Support Session

Duration:

30 mins

Cost:

£50 +VAT

Initial Digital Audit with Report

Duration:

60 - 90 mins

Cost:

£150 +VAT

Webinars and

Tutorials

Duration:

On demand

Cost:

Included

What does it cost?

Who is it for?

The service is open to small businesses based in London. To be eligible, your business needs to:

Be registered with HMRC or Companies House
Be based in London — Centa focuses on Camden, City of London, Hackney, Islington, Lambeth and Southwark
Have up to 250 employees